Draft replies for the customer service team
The problem
A concert promoter receives thousands of inquiries on every tour, and the customer service team answered them one by one.
What we built
A system that finds the answer in their documentation and prepares a draft that an operator reviews before it is sent.
How we make it reliable
- Each draft names the document it is based on
- No reply goes out without an operator's approval
Let's talk.
Tell us what you want to solve. A member of the team will reply within 24 business hours.